Live / Casino
ag11 keeps this glossary so you always know what a term means before it shapes your next decision — whether that is reading a game's volatility label, checking your wallet status, or understanding what rollover means on a promo
Knowing the exact meaning of a term changes how you read a lobby screen. When you understand what RTP means, you can compare two slot titles and judge which one returns more of each stake over its full cycle.
Our lobby organises game and information across four distinct screens. Recognising which term family belongs to which screen helps you find the relevant detail faster without navigating away from your session.
Terms like RTP, volatility, payline, multiplier and hit frequency appear on the information panel — the small info icon inside each slot or table title. Open that panel before a session to see what the studio has published about how the game pays.
Asian handicap, over/under, decimal odds and spread are found in the sportsbook section. Cricket markets, including BPL and international matches, display these odds formats on the bet-slip screen before you confirm a stake.
KYC, e-wallet, pending balance and Bank Transfer status appear in your account wallet tab. Deposits through Nagad show in your transaction history within the same screen, and withdrawal status is tracked there too.
Rollover, turnover requirement, qualifying stake and minimum odds are written inside the terms attached to each active information. Tap the information card in your signed-in account area to read the exact conditions before opting in.
These are the six terms that appear most frequently across slot and live casino screens in our lobby. Read through them once and you will have a much clearer picture of what any information panel is actually telling you.
RTP stands for Return to Player. It is the percentage of total stakes a game is designed to return over a large number of rounds. A higher RTP means the game is designed to retain less of each stake on average across its full statistical cycle.
House edge is the mathematical advantage the game holds over the player across all rounds. It is the mirror figure of RTP carries roughly a 4% house edge.
Volatility describes how a slot distributes its payouts. Low volatility means smaller wins appear more frequently. High volatility means larger wins arrive less often.
Wager and turnover both refer to the total amount you stake across a set of rounds or bets. In information conditions, a turnover requirement tells you how much you need to stake before a
A jackpot feature is a prize-pool mechanic built into certain slot titles. It accumulates contributions from stakes and can be triggered by specific in-game conditions. The term describes the feature structure, not a guaranteed amount. Whether a title carries this feature is shown on its information screen.
A live dealer game is a casino table game — baccarat, roulette, blackjack — streamed in real time from a studio with a human dealer managing the cards or wheel.
These six terms cover the language used in sports markets, your account wallet and the verification process. If you encounter any of them on a screen and want a quick definition, these entries cover what each one means in context.
Asian handicap removes the draw outcome from a two-team match by giving one side a virtual goal advantage. The half-goal increment eliminates a tie result, so your stake either wins or loses.
Over/under is a market where you predict whether a measurable match statistic — total runs, goals or points — will be higher or lower than a number the sportsbook sets.
Rollover is the number of times you must stake a credit before it can be withdrawn. A rollover of five means a credit of a given amount must be staked a total of five times across qualifying games.
An e-wallet is a mobile-based payment account — such as Nagad — that holds funds independently of a bank. On ag11, Nagad works as a deposit and withdrawal rail linked to your account wallet.
KYC stands for Know Your Customer. It is an identity verification step where you submit documents to confirm your name, age and account ownership. Verification is required before certain withdrawals are processed.
Decimal odds show your total return per unit staked, including the original stake. Odds of 2.50 mean a one-unit stake returns 2.50 units if successful — a net gain of 1.50. This format is displayed in our sportsbook by default and applies across cricket, football and other markets listed on the markets panel.
Terms do not stay abstract once you connect them to a specific screen action. When you open Slot Tornado from the lobby, the game info panel shows its volatility tier — reading that before you start tells you whethe
The game info panel inside Slot Tornado shows its volatility tier. Check this before starting a session. High volatility means longer gaps between payouts; low volatility means steadier but smaller returns. Match your session budget to the tier shown.
Asian handicap lines in Cricket Betting Live appear on the market panel next to decimal odds. The half-goal or run adjustment removes the draw outcome. Reading both figures together before confirming your bet-slip prevents confusion over what your stake covers.
Roulette WildSpin displays its game rules, including the wheel variant. Different roulette variants carry different house edge values based on the number of zero pockets. Knowing which variant you are playing helps you understand the edge you are accepting before the round begins.
Your KYC status appears in the account wallet screen alongside your Nagad and Bank Transfer transaction history. If a withdrawal is pending verification, the wallet screen shows which step is outstanding. Follow the document submission instructions shown there to move it forward.
If a definition here does not fully cover what you see on a specific screen — a information condition worded differently, a wallet status you do not recognise, or a market format that looks unfamiliar — o
The live chat icon sits at the bottom of every lobby page. Open it directly from your signed-in session and describe the term or screen you are asking about. The agent can pull up the relevant account or game detail alongside your query.
For account-specific questions — KYC document status, Nagad transfer records, or a information rollover calculation — email support is the documented route. Find the support email address in the Help section of your signed-in account settings.
The Help Centre in your account menu contains published articles on wallet terms, game mechanics and information conditions. Search by term name to find the article that covers your question without waiting for an agent response.
These questions go beyond defining terms — they cover how to actually use the feature each term refers to inside your ag11 account and lobby.
Open the game tile and look for the info or rules icon — usually a small circle with an i. The information panel opens there.
Go to the information section in your signed-in account. Tap the active information card to see its attached terms. Some information display a progress indicator showing how much of the turnover requirement you have completed. If no indicator appears, track your wager history manually in the transaction log.
Open the account settings and navigate to the verification section. The page lists which documents are required and the format for uploading them. Follow each step shown on screen exactly. Once submitted, the status updates in your wallet tab. Contact support via live chat if a step is unclear.
Information eligibility depends on the conditions in the information's own terms, not on which payment method you used to deposit. Nagad is a supported deposit rail on ag11. Check the qualifying payment methods listed in the specific information terms before assuming your deposit counts toward a rollover.
Note the exact term or status label shown on the screen. Then open live chat from the same session and describe what you see.
Multiply your stake amount by the decimal odds shown on the bet-slip. That figure is your total return including the original stake. Subtract your stake to get the net gain. The bet-slip on Cricket Betting Live calculates this automatically and displays the potential return before you confirm the bet.