Live / Casino
ag11 takes the handling of your personal data seriously. This policy explains what we collect when you use your account, how we store it, and what choices you have — with availability subject to your local law and eligible region.
When you open an account with us, we collect the information needed to run it — your registration details, login activity, transaction records, and the payment method context tied to your wallet. For deposits and withdrawals processed through Nagad or Bank Transfer, we handle the reference data those transactions generate: amounts, timestamps, and the identifiers your payment provider shares with us. We do not store full payment credentials on our servers. Your browsing behaviour on the site, including the game rooms you open and the sessions you run, is logged for account security and service improvement. We keep this data for as long as your account remains active and for the period required by the applicable jurisdiction. If you close your account, we retain the minimum records needed to meet legal and audit obligations, then delete the rest. Access to your data and the rights that apply depend on the laws of your region — we will always tell you what applies to your situation when you ask. Reach our support team through the contact routes on your account page for any query about what we hold.
Reference data from Nagad deposits and withdrawals — timestamps, amounts and provider identifiers — is logged against your account wallet for security and audit purposes.
Bank Transfer activity tied to your account generates transaction records we keep for the period your jurisdiction requires. Full banking credentials are never stored by us.
Login events, session activity and game room access are recorded to protect your account from unauthorised use and to help us resolve any dispute you raise.
We keep your data while your account is open and for the legally required period after. Once that period ends, data not needed for compliance is removed from our systems.
This policy covers the data we control directly — your account, your transaction history, your session records, and the support conversations you have with us. It does not extend to third-party services you reach through our site, including payment providers like Nagad or Bank Transfer, whose own privacy terms govern once you leave our platform boundary. Understand which data sits inside our responsibility and which sits outside before you share anything.
Registration data, login credentials and account settings fall fully inside this policy. We control how this data is stored, accessed and deleted, and your rights apply to it directly.
Transaction reference data we generate is covered here. The data your payment provider holds on their side — such as your Nagad wallet history — is governed by their own privacy terms, not ours.
Your game session records, the rooms you visit and your activity log within our lobby are covered by this policy and kept for account security and service purposes.
Links to external providers, payment gateways and any service outside our platform boundary are outside this policy. Check those providers' terms before sharing personal information with them.
Your rights under this policy depend on the laws of your region, but we apply a practical baseline regardless. You can ask to see the personal data tied to your account at any time. If something is recorded incorrectly — a name, a contact detail, a payment reference — you can ask us to correct it. You can raise a question about how we use your data through the support routes published on your account page, and we will respond with what we hold and why. If you want to close your account and request deletion of the data we are not legally required to keep, that process starts the same way: contact support directly. We do not share your personal data with advertisers. Data sharing is limited to the processors needed to run your account — payment verification, fraud detection and audit compliance — and those processors are bound by the same retention rules we follow. Every request you make is handled by a real team member, not an automated response.
Request a copy of the personal data we hold on your account by contacting our support team. We will confirm what we store and the basis on which we keep it.
If your registered name, email or contact detail needs updating, open the account settings page and follow the fields shown there, or raise a correction request through support.
For any question about how we use, store or share your data, reach our team through the published support routes on your account page. We respond to data queries directly.
You can ask us to close your account and delete non-essential data. Contact support to start this process; we will confirm which records we must retain for legal compliance.
If you have a question about this privacy policy, the data tied to your account, or how to act on one of your rights, use the contact routes shown on your account page. We handle privacy questions through the same support channels as all other account matters.
The primary route for privacy questions is the support section inside your signed-in account. Open the help menu and submit your query with your account reference included.
You can reach our team by email using the address published on the Contact page of this site. Include your registered email address so we can locate your account quickly.
For faster responses, the live chat route on the site connects you directly with our support team during the hours shown on the contact page.
We use standard encryption in transit and at rest for your account data. Cookies on this site are used for session management and to keep your login state active on your mobile browser — you can adjust cookie preferences through your browser settings. We do not use cookies to build advertising profiles. Account security measures include session timeouts and activity monitoring; the specific settings available to you are shown in your account security section. Data is held on servers subject to the jurisdiction described in our full legal terms, and access is restricted to staff with a documented need. If you want to know more about a specific retention period or processing activity, contact our support team directly.
Your account data and transaction references are encrypted in transit and at rest. We apply standard industry practices to prevent unauthorised access to your records.
Cookies manage your session and keep you logged in on mobile. No advertising or cross-site tracking cookies are set. Adjust your preferences through your browser settings at any time.
Staff access to your personal data is restricted by role and logged. We review access rights regularly and limit processing to what is needed to run your account.
We keep your data for the period your account is active plus the legally required retention window for your jurisdiction. Non-essential data is deleted when that window closes.
These are the questions our account holders ask most when reading this policy. If your question is not covered here, use the support routes on your account page.
We collect the details you enter during registration — name, email, contact number — plus the activity your account generates: login records, session history and transaction references from Nagad or Bank Transfer payments. We do not collect more than is needed to run your account securely.
We share data only with processors directly needed to run your account, such as payment verification and fraud detection services. We do not sell your data or share it with advertisers. Every processor we use is bound by the same data protection standards we follow.
Contact our support team through the help section in your signed-in account or by email. Include your registered email address and tell us what you are looking for. We will confirm what we hold and on what basis within a reasonable period as allowed by your local law.
Yes. Contact support to start the account closure and deletion process. We will remove data we are not legally required to keep. Records needed for audit, fraud prevention or legal compliance will be retained for the minimum period required by the applicable jurisdiction, then deleted.
We store the reference data each transaction generates — timestamps, amounts and provider identifiers. We do not store your full Nagad wallet credentials or bank account details on our servers. Your payment provider holds their own records, which are governed by their privacy terms.
Access and the rights available to you depend on your local law and whether your region is an eligible area under our current terms. This policy describes how we handle data generally. For anything specific to your situation, check the legal terms page or contact support directly.