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These terms set out what ag11 expects from you and what you can expect from us — covering your account, your transactions through Nagad and Bank Transfer, and every part of the platform you interact with. Access and eligibility depend on your local law and the eligible regions we serve.
By opening an account and using the platform, you confirm that you have read and accepted these terms in full. This agreement covers every action you take — browsing the lobby, placing wagers, depositing through Nagad or Bank Transfer, withdrawing to your account wallet, and contacting our support team. We may update these terms when we change a product feature or adjust a policy. When that happens, we publish the revised version on this page and consider continued use of the platform as your acceptance of the updated terms. If you disagree with any change, the right action is to stop using the platform and contact support to resolve any open balance. These terms do not override your rights under local law; where local regulations in Bangladesh apply, those rules take precedence where the law requires it. Availability of any feature — including specific deposit methods and game categories — depends on the eligible region and the version of the platform you are accessing. Nothing in this agreement constitutes a promise of outcome on any wager or game session.
Understanding the scope of this policy helps you know exactly which parts of the platform these rules govern and where the boundaries are. Not every service or content source falls under this agreement in the same way.
These terms govern how you register, maintain and close your account. This includes login credentials, identity verification steps shown in the account area, and any restrictions applied when your account status changes. We are responsible for the account system; you are responsible for keeping your credentials secure.
Deposits and withdrawals processed through Nagad and Bank Transfer fall within this agreement. The terms describe what we can and cannot do at each stage of a transaction. Processing outcomes depend on the payment provider's own rules in addition to ours, and those are not covered by this agreement.
Game content from studios available in the lobby — including slots, live dealer tables and crash games — is subject to these terms for how you access and interact with it. RTP data and game mechanics, where displayed, come from the studio or provider and are shown only where the game itself exposes them.
We are not responsible for the terms, privacy practices or policies of external services linked from the platform or used by payment providers. If you follow a link away from ag11 or interact with a third-party wallet service, their own rules apply. Review those separately before proceeding.
These terms give you several clear, actionable rights over your account and the data it holds. You can review your transaction history directly from the account wallet area — every deposit through Nagad or Bank Transfer and every withdrawal request appears there with its status. If any detail in your account profile is incorrect, the account settings page provides the fields to correct it; for changes that require verification, the on-screen instructions will tell you exactly what to submit. You also have the right to raise a question or dispute about any transaction or policy point by contacting our support team through the published routes on this page. If you want to request that your account be closed, contact support directly — they will confirm your remaining balance and walk you through the process. None of these steps require you to waive any other right you hold under local law in Bangladesh.
Open the transaction history section in your account wallet to see every deposit, withdrawal and adjustment. Dates, amounts and status are all listed there without any additional request to support.
Account settings holds the fields for your profile information. Where a change requires identity verification, the page shows the exact documents or steps needed. Follow those instructions as displayed.
If something in these terms is unclear or you believe an action on your account was applied incorrectly, contact our support team. Use the contact routes listed in the support section below to open your query.
You may close your account at any time by contacting support. We will confirm your wallet balance and any pending transactions before processing the closure, so nothing is left unresolved.
If a question about these terms cannot be answered by reading this page, use one of the contact routes below. We will respond through the same channel you used.
The live chat widget is visible in the account area when you are signed in. Use it to raise questions about a specific clause, a transaction dispute or an account status issue — the team responds in the chat window.
For detailed policy questions or a formal written record of your query, use the support email address published in the Help section of your account. Include your account reference so the team can locate your records quickly.
The Help section of the platform covers common questions about account rules, transaction scope and policy changes. Check there first — many terms-related questions are answered without needing to contact the team directly.
These are the operational commitments that sit behind the written terms — the practices we follow to keep your account and its data treated consistently.
Transaction records and account data are retained for the period required by our internal compliance process. You can view your own records in the account wallet at any time. Requests to understand retention periods can be submitted through the email support route.
We use session cookies to keep you signed in and to remember your language and region setting. You can adjust cookie preferences through your browser settings. Removing session cookies will sign you out of the account.
Your login credentials are your responsibility. We will never ask for your password through chat, email or any other channel. If you suspect unauthorised access, use the account page to change your password immediately and then contact support.
When we update these terms, the revised version is posted on this page. Where a change materially affects your account rights or obligations, we aim to communicate that through the notification area of your signed-in account before the change takes effect.
Real questions about how these terms work, what they cover and what to do if something is unclear.
No. You accept these terms once when you open your account. If we update them, continued use of the platform counts as acceptance of the revised version. We publish updates on this page, so you can check it whenever you want to review the current version.
You have the right to stop using the platform and contact support to resolve any balance. Our team will confirm your wallet position — including any pending Nagad or Bank Transfer transaction — and close the account once everything is settled.
Yes, transactions through Nagad and Bank Transfer fall within the scope of this agreement for the part we control. The payment provider's own rules also apply to their side of the transaction. If a Nagad transfer shows an unexpected status, contact support with the transaction reference.
Your transaction history is visible in the account wallet area at any time. If you need a formal record, contact support by email with your account reference. The team can advise on what records are held and how they can be shared with you.
Availability of features and the rules that apply can vary by region and local law. These terms are written for eligible regions, and access to specific game categories or payment methods — including Nagad and Bank Transfer — depends on local law and the region your account is registered under.
Use the live chat in your signed-in account area or email support with your account reference and a description of the issue. We review every policy dispute against the current version of these terms and respond through the channel you used to contact us.